Frequently Asked Questions

We are here to help! In this section you can find most popular and important questions we've been asked.

1. Common Questions

Q: How does SocialStudio work?

When you choose a subscription package and sign up for your free 7-day trial you will be redirected to the form were you answer few questions to identify your targeted audience. After assigned personal manager gets in touch with you to complete profile set up and the growth of followers begins.

Q: How soon I will start seeing results?

Once your personal manager sets up your campaign he will immediately begin working on your profile. With our organic marketing techniques you can expect to start seeing results in first 24 hours after sign up.

Q: Is your service safe to use?

Yes, super safe. We are using real marketing techniques in order to grow your Instagram profile. We are working within the constraints of Instagram and are ensuring that your profile is safe and secure with us.

Q: Are the followers real?

Unlike most of our fellow competitors we do not sell or grow with fake followers. Our team has spent years developing unique marketing techniques to help you grow with real, genuine, targeted followers.

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2. Your Account

Q: Is there an access to the dashboard?

Your Instagram profile is fully managed by your dedicated personal manager, he will monitor and optimize your growth campaign to ensure that you get most genuine, targeted audience that your profile deserves. That is why we do not provide access to a dashboard, if you need a growth report or any changes to your campaign then communicate with your personal manager, he will respond and adjust quickly and appropriately.

Q: How can I adjust my campaign settings?

If you need a growth report or any changes to your campaign then communicate with your personal manager, he will respond and adjust quickly and appropriately. Or you can reach out to hello@socialstud.io and someone from our team will help you out.

Q: Can I use my Instagram profile while using SocialStudio?

Yes of course, feel free to use your Instagram profile as you normally would. However, your dedicated personal manager is performing the crucial actions to grow your followers. That is why we would recommend that you don't like a lot of pictures or follow a lot of people per day, as this would allow your manager to perform much more.

Q: Will I loose my followers after stopping growing with SocialStudio?

No way, these followers are real people who choose to follow you by themselves because they are interested in your content, your niche and you. After stopping growing with us you will not loose your Instagram followers.

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3. Billing & Subscription

Q: How can I cancel my subscription?

Whenever you feel like canceling your subscription simply contact your personal manager or send an email to hello@socialstud.io. You will get a respond within 24 hours.

We will be working on your profile till the end of your billing cycle. For example if your billing cycle ends on 21st and you send the request to cancel on 12th then we will still be growing your profile till the 21st. Which means that if you wish to cancel your next billing cycle you have to cancel your subscription before the start of that billing cycle.

Q: Can I upgrade or downgrade my subscription?

Sure thing, contact your dedicated account manager or email us at hello@socialstud.io. Someone form our friendly team will help you out with that.

Q: What is your refund policy?

We deeply care about satisfaction of our customers. We will be happy to help you out with any trouble that you are having. Therefore, if you are not satisfied with SocialStudio 15 days after upgrading you can contact your personal manager to get a full refund. Remember that you have a 7-day trial to test SocialStudio growth out. You can cancel before that and you will not be billed at all.

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🤷Still no luck? Contact us and we’ll get back to you as soon as possible
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Try our 7-day trial right now, no strings attached, cancel before trial end and you will not be billed.